Do not invite a client portal user with the same email as an agency team member.
What goes wrong
That address then has both an agency login and a portal login. On agency login (/login) you may see Choose where to continue (Your agency / Client portal). Client portal entry (clippter.com/portal) always continues as the client portal when that email has an invite — it does not open the agency app.
The other way is blocked too: a portal-only account cannot be added to the agency team with that email.
Wrong email on agency login
If someone signs in on agency Log in with a portal-only email (for example a client invite address), Clippter stays on the login page and shows No agency account for this email. Try a different email. It does not open the client portal. Use the agency owner or teammate email, or open Client portal when that is the intended surface.
What to do instead
- Portal: use the client’s real contact email on the company.
- Agency: use the teammate’s work email on Team.
- Already collided: revoke the portal invite or remove the wrong side, then invite again with a distinct address. See Client portal and Team and roles.
MFA note
Agency Require MFA for workspace members is separate from Require MFA for portal users on the company portal General section.